Returns & Exchanges
At Creality Falcon, we stand behind the precision and quality of our laser engraving technology. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original packaging, including all accessories, manuals, and protective foam to ensure it arrives safely at our facility.
Ship to Service Center
Affix the provided shipping label or use a trackable carrier to send the package to our designated technical inspection center.
Inspection and Refund
Once our technicians verify the unit's condition, we will process your refund or dispatch your replacement unit within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing